Policies

Lesson Cancellation & Rescheduling:

1. Lesson Cancellation & Rescheduling

To cancel or reschedule, please get in touch with us 24 hours or more in advance.
- If cancellation or rescheduling is required less than 24 hours before the session, the client will be charged a 20% fee of their quoted price.
- If cancellation or rescheduling is done within an hour before the scheduled time, the client will be charged a 50% fee of their quoted price.
These are non-refundable fees

2. No-Show Policy

If the client does not show up for their scheduled lesson, the client will be charged a 50% fee of their quoted price.

3. Teacher Cancellation & Rescheduling

If for any reason the teacher must cancel or reschedule, no fees will be charged to the client

All fees will be charged within 2 business days of the scheduled lesson.

Product Returns & Refunds:

1. Returns

We accept returns within 30 days from the date of purchase.
To be eligible for a return, the item must be in its original condition, and securely packaged to avoid damage during transit.

2. Return Shipping

Customers are responsible for all return shipping costs.
We recommend using a trackable shipping method to ensure the item is safely returned with confirmed delivery.

3. Refunds

Once the returned item is received and inspected, we will process a refund.
A full refund will be issued if the item is received in good condition without any damage.
Refunds will be processed to your original payment method within 7-10 business days
If the item is returned damaged or broken, we may be unable to issue a refund. Proper packaging and handling during return shipping are the customer's responsibility.

4. Broken or Damaged Items

If you receive a ceramic piece that arrives broken:
- You are eligible for either:
  - A full refund.
  - A replacement piece of the same value.
  - A remade version of the original piece (subject to availability and production timelines).
Please contact us within 7 days of receiving the damaged item.
To process your request, we require:
- Clear photographs of the damaged item and packaging.
- Your order details (order number, and shipping address).

Shipping:

1. Local Drop-Off and Pick-Up

We are pleased to offer free local drop-off or pick-up for customers in the Kalamazoo area.
To arrange a local drop-off or pick-up, please contact us at cmmzeiler@gmail.com or 616-844-8958 to coordinate the details.

2. Shipping Costs

All shipping costs are the responsibility of the customer.
Shipping fees will be calculated at checkout or provided upon request, based on item size, weight, and destination.

3. Processing Time

Orders will be processed and shipped within 5-7 business days after payment is received.
For custom or made-to-order items, additional processing time may apply.

4. Once your order has shipped, you will receive a confirmation email with tracking details.

If you have any questions, or concerns, or need assistance with your order, please feel free to contact us at cmmzeiler@gmail.com. We appreciate your support and understanding our policies!